VeNotion has announced today that Matrix will resell the VeNotion Business Service Catalog system, to offer its customers visibility into business service management
To compete effectively in today’s market, enterprises and service providers are undertaking transformation and consolidation projects across their Configuration Management Systems (CMS) in order to lower costs; reduce time-to-market and improve customer service. By partnering with VeNotion, Matrix will enable to map and manage the critical business and operational configuration systems. As a result, providers will be able to introduce targeted business initiatives and increase the efficiency of configuration and operational care.
By managing IT at the business level, VeNotion gives service providers comprehensive insight across their IT environment, end-to-end. For example, this gives them the ability to effectively manage end-user experience across their external and internal applications — from self-service portals to billing, CRM and other call center applications. Transparency into application flows allows service providers to proactively manage the completion rate, speed and accuracy of these critical services. This information supports the goals of Business Service management projects to reduce IT costs; improve operational configuration management, and allow business wise change management.
